Dispatch Times

Orders are typically dispatched within 1–3 working days of payment being received.

Orders placed on weekends or public holidays will be processed on the next working day.

UK Delivery Services

Royal Mail Tracked 48

Our standard delivery service for most orders.

• Fully tracked
• Delivery aim of 2–3 working days
• Compensation up to Royal Mail's current limits

Royal Mail Tracked 24

An upgraded delivery option offering a faster delivery aim.

• Fully tracked
• Delivery aim of 1–2 working days
• Compensation up to Royal Mail's current limits

Royal Mail Special Delivery

Available for higher-value orders.

• Next working day delivery aim
• Enhanced compensation cover
• Signature on delivery

Orders valued over £75 may have Special Delivery selected as the default shipping option where available.

International Delivery

International shipping is available to selected destinations.

Delivery times vary depending on destination and local customs processes.

Customers are responsible for any import duties, taxes, customs fees or other charges imposed by their local authorities.

GoldenVault reserves the right to refuse or cancel orders to destinations where shipping services are unavailable, restricted or deemed unsuitable.

Delivery Compensation

Different delivery services provide different levels of compensation in the event of loss or damage.

For orders valued over £75, customers are strongly encouraged to select Royal Mail Special Delivery.

Customers choosing an alternative delivery service acknowledge that compensation may be limited to the compensation provided by the selected service.

Damaged, Lost or Missing Orders

If your order arrives damaged, appears to be lost, or there is an issue with delivery, please contact us as soon as possible.

Where appropriate, GoldenVault will assist customers with Royal Mail investigations and claims.

Returns

If there is an issue with your order, please contact us before returning any items.

Nothing in this policy affects your statutory rights under UK consumer law.

Returned items must be returned in the same condition in which they were received and packaged appropriately to prevent damage during transit.

Collectible Items

Customers are encouraged to review product photographs and descriptions carefully before purchasing.

Where possible, photographs form part of the item description.

Condition assessments of raw trading cards are subjective and may vary between collectors and grading companies.

Graded cards are sold according to the grade assigned by the grading company and cannot be returned solely because a customer disagrees with the assigned grade.

Contact Us

Email: [email protected]

Or use the Contact Us page on our website.