Privacy Policy

Last updated: 28 May 2026

At GoldenVault, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

GoldenVault is a UK-based collector store specialising in Pokémon TCG products, graded cards, accessories and handmade artwork.

Website: https://www.goldenvault.co.uk/
Contact Email: contact[email protected]

What Information We Collect

We may collect the following information when you use our website or place an order:

Name
Billing and shipping address
Email address
Phone number
Order details and purchase history
Account login information
Website usage data and cookies

Payment information is processed securely through our payment providers and is not stored directly by GoldenVault.

How We Use Your Information

Your information may be used to:

Process and dispatch orders
Provide customer support
Manage your account
Communicate regarding orders or enquiries
Improve our website and customer experience
Prevent fraud and protect our business

GoldenVault does not currently send marketing newsletters or promotional emails unless this changes in future and you choose to opt in.

Legal Basis for Processing Personal Data

GoldenVault processes personal data only where permitted by applicable data protection laws.

This may include:

Processing necessary to fulfil and deliver customer orders.
Processing necessary to comply with legal and accounting obligations.
Processing necessary for the legitimate interests of operating and protecting the business.
Processing based on customer consent where required.

Product Photography & Content

Wherever possible, GoldenVault uses real photographs of products, particularly for graded cards, premium singles and handmade artwork. Some lower-value items may use representative images.

International Shipping

GoldenVault is happy to ship internationally where possible.

To fulfil international orders, customer information such as name, delivery address and contact details may be shared with shipping and delivery providers where necessary.

Customers are responsible for any import duties, taxes, customs charges or other fees imposed by their local authorities.

GoldenVault reserves the right to refuse or cancel orders to destinations where shipping services are unavailable, restricted or deemed unsuitable.

Cookies & Website Analytics

Our website may use cookies and standard website analytics tools provided through the Freewebstore platform to help improve website functionality, performance and user experience.

Cookies may be used for:

Shopping cart functionality
Account login sessions
Website performance monitoring
Anonymous visitor analytics

You can manage or disable cookies through your browser settings.

Customer Accounts

Customers may choose to create an account on our website to make future purchases easier and manage order information.

You are responsible for maintaining the confidentiality of your account information and password.

How Long We Keep Your Data

GoldenVault will only retain personal information for as long as reasonably necessary.

Typical retention periods may include:

Order and transaction records: up to 6 years for accounting and legal purposes
Customer account information: until the account is deleted or requested for removal
Customer enquiries: only for as long as reasonably necessary to provide support