Question 1

Are your cards authentic?

Accepted Answer

Yes — all products sold by GoldenVault are genuine and carefully checked before being listed for sale. Our products are sourced from trusted retailers, official products and reputable collector sources, with cards personally opened, collected and handled by our team wherever possible.

Question 2

What condition are your cards in?

Accepted Answer

Unless otherwise stated, raw cards sold by GoldenVault are considered Mint/Near Mint condition. Cards are typically pack fresh, pulled by our team and carefully stored to help maintain their condition. For higher-value items, graded cards and premium singles, detailed photographs will usually be provided to help show the exact condition of the item.

Question 3

Do you use real product photos?

Accepted Answer

Yes — wherever possible, we use real photographs of the exact item you will receive, particularly for graded cards, higher-value singles and handmade creations. Lower-value cards and accessories may occasionally use representative product images.

Question 4

Are all cards sleeved and protected?

Accepted Answer

Yes — cards are carefully stored and protected to help maintain their condition before dispatch. Higher-value cards are typically sleeved, while bulk cards are safely organised and stored in Elite Trainer Boxes and other protective storage solutions.

Question 5

How are cards packaged?

Accepted Answer

Cards are packaged carefully using appropriate protective materials depending on the item type and value. Higher-value cards are typically sleeved and protected securely for transit, while all orders are packed with care to help ensure they arrive safely.

Question 6

How quickly do you dispatch orders?

Accepted Answer

Orders are typically dispatched within 1–3 working days. We aim to package and send orders as quickly and securely as possible.

Question 7

Do you ship outside the UK?

Accepted Answer

Yes — GoldenVault is happy to ship internationally where possible. Shipping options and costs may vary depending on destination and order size.

Question 8

Do you combine postage on multiple items?

Accepted Answer

Yes — where possible, multiple items will be packaged together securely to help reduce unnecessary packaging while keeping orders protected during transit.

Question 9

Do you sell graded cards?

Accepted Answer

Yes — GoldenVault specialises in CGC graded Pokémon cards, including premium graded collectibles and showcase pieces.

Question 10

What grading companies do you stock?

Accepted Answer

GoldenVault currently focuses primarily on CGC graded cards, including Gem Mint and Pristine graded collectibles.

Question 11

What does CGC Pristine mean?

Accepted Answer

A CGC Pristine 10 is one of the highest grades awarded by CGC, representing exceptional condition across centering, surface, corners and edges.

Question 12

Why are some graded cards more expensive?

Accepted Answer

The value of graded cards can vary depending on rarity, demand, condition, population reports and the grade awarded by the grading company.

Question 13

Are your mosaics handmade?

Accepted Answer

Yes — all card mosaics and handmade artwork are individually created and designed with collectors and Pokémon fans in mind.

Question 14

Are mosaics one of a kind?

Accepted Answer

Many mosaics are unique handmade creations, although some designs may occasionally be recreated in limited quantities.

Question 15

Can I request custom artwork?

Accepted Answer

Yes — GoldenVault offers custom mosaic commissions and personalised handmade artwork. Pricing will vary depending on the size, detail and complexity of each piece, so please feel free to get in touch to discuss your ideas.

Question 16

What cards are used in your mosaics?

Accepted Answer

Mosaics are currently created primarily using genuine Pokémon TCG Energy Cards, carefully arranged to create unique collector display pieces. If you have spare VSTAR markers, Fairy Energy cards or older-style Energy cards that you would be happy to donate towards future projects, please feel free to get in touch — we would love to give them a new purpose within future artwork creations.

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